§1Introduction
This Privacy Policy explains how GO & C Partners Pty Ltd (ABN 77 692 821 926), which owns and operates the JapanoMa website and platform, collects, holds, uses and discloses personal information.
In this Policy:
- JapanoMa means the website, platform and trading brand.
- GO & C Partners Pty Ltd means the Australian ASIC-registered company that operates JapanoMa and is responsible for handling personal information described in this Policy.
Because JapanoMa supports Australian consumers exploring and progressing property opportunities in Japan, personal information may be collected, used and disclosed across an Australia–Japan support flow.
§2What information we collect
GO & C Partners Pty Ltd may collect:
- name
- email address
- phone number
- suburb, state and country
- property preferences and search criteria
- budget range or affordability information you choose to provide
- financing position or timing information you choose to provide
- travel plans or inspection preferences
- communications with us
- enquiry and transaction-stage information
- documents and identification information you choose to submit
- technical data such as IP address, browser type, operating system and device data
- website usage data
- cookie and analytics data
- information received from Japanese real estate companies or service providers relating to your enquiry, transaction support or ownership support
§3How we collect information
GO & C Partners Pty Ltd may collect personal information:
- directly from you through JapanoMa forms, sign-ups, enquiries, calls, emails and messages
- through your use of the JapanoMa Platform
- through cookies and analytics tools
- from licensed Japanese real estate companies or related providers where you have engaged with them through or alongside the JapanoMa service flow
- from service providers that help GO & C Partners Pty Ltd operate JapanoMa
§4Why we collect, use and disclose information
GO & C Partners Pty Ltd may collect, use and disclose personal information to:
- provide and operate JapanoMa
- respond to enquiries
- assess your preferences and support property matching or introductions
- facilitate communication between you and licensed Japanese real estate companies
- support you across the search, buy and live journey
- coordinate inspections, introductions and follow-up support
- personalise your experience
- improve services and tools
- manage subscriptions or paid services
- maintain records and customer support history
- comply with legal obligations
- protect security and detect misuse
§5Two-way data sharing with Japanese real estate companies and support providers
Because JapanoMa is designed to support a cross-border property journey, personal information may be shared in both directions between GO & C Partners Pty Ltd and Japanese-side providers where reasonably necessary to support the customer journey.
This may include sharing:
- enquiry details
- property preferences
- contact details
- communication history
- stage/progress updates
- feedback from agents or support providers
- support needs after introduction or purchase
- ownership-support information relevant to living in, using or maintaining the property
§6Overseas disclosure
Because the properties and transaction counterparties are in Japan, personal information collected by GO & C Partners Pty Ltd through JapanoMa is likely to be disclosed to recipients in Japan.
These recipients may include:
- licensed Japanese real estate companies
- judicial scriveners, interpreters, administrative support providers or property support providers
- property managers, caretakers, utility setup or local support contacts
- technology or communications service providers supporting service delivery
JapanoMa / GO & C Partners Pty Ltd will take reasonable steps in the circumstances to ensure overseas recipients handle disclosed personal information consistently with applicable Australian privacy obligations where required.
§7Search-history, browsing and activity context
Where relevant to your enquiry or support request, GO & C Partners Pty Ltd may use and disclose activity-related information connected to your use of JapanoMa, such as:
- properties viewed
- search filters used
- shortlist activity
- enquiry history
- communication preferences
- stage in the support journey
If that information is reasonably necessary to help the relevant Japanese real estate company or support provider respond to your request, it may be shared with them as part of the service flow.
§9Third-party tools
GO & C Partners Pty Ltd may use third-party software and APIs for hosting, analytics, communications, forms, translation, customer support and automation.
Those providers may process personal information on behalf of GO & C Partners Pty Ltd in connection with JapanoMa.
§10Data security
GO & C Partners Pty Ltd uses reasonable administrative, technical and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.
§11Data retention
GO & C Partners Pty Ltd keeps personal information only for as long as reasonably necessary for the purposes described in this Policy, and for legal, compliance, dispute resolution, record-keeping and enforcement needs.
§12Access and correction
You may request access to personal information held by GO & C Partners Pty Ltd through JapanoMa, and request correction if it is inaccurate, incomplete or out of date, subject to applicable law.
§13Children
JapanoMa is not intended for individuals under 18 years old, and GO & C Partners Pty Ltd does not knowingly collect personal information from children under 18.
§14Complaints
If you have a privacy complaint, please contact GO & C Partners Pty Ltd first using the details below. If you are unsatisfied with our response, you may also lodge a complaint with your local privacy regulator — see the jurisdiction-specific notices section.
§15Changes to this Policy
GO & C Partners Pty Ltd may update this Privacy Policy from time to time. The updated version will be posted on JapanoMa with a revised “Last Updated” date.
§16Jurisdiction-specific notices
Australia (Privacy Act 1988 and Australian Privacy Principles). If you are unsatisfied with our handling of your personal information you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Japan (Act on the Protection of Personal Information — APPI). Where the APPI applies to your personal information, you may exercise the rights granted under the APPI by contacting us. The supervisory authority is the Personal Information Protection Commission of Japan.
European Economic Area / United Kingdom (GDPR / UK GDPR). Where the GDPR or UK GDPR applies, our lawful bases for processing include contract, consent, legitimate interests, and legal obligation. You have the right to lodge a complaint with your local data-protection authority.
California (CCPA/CPRA). California residents have the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information.
§17Contact
JapanoMa is operated by GO & C Partners Pty Ltd.
- GO & C Partners Pty Ltd
- ABN 77 692 821 926
- Email privacy@japanoma.com.au